On July 7th, 2023, the GONSA’s kick-off ceremony of the Multi-Channel Marketing, Sales, and Customer Care Management System project was held with the attendance of the project teams from GONSA and CLOUDGO.
Group photo of GONSA and CLOUDGO's employees at the project kick-off ceremony
Photo of Mr. Bui Cao Hoc (left) - Founder & CEO of CLOUDGO Co., Ltd., and Mr. Le Vi Hien (right) - Chairman of the Board of Directors of GONSA Joint Stock Company signing a contract at the ceremony
Realizing the role of technology in developing the Company's growth potential, GONSA determines that digital transformation is one of the Company's core goals in the year 2023 – 2024. The Multi-Channel Marketing, Sales, and Customer Care Management System project is one of the four key software projects that are being performed at GONSA in 2023.
Photo of Mr. Nguyen Ngoc Hanh - Acting Head of Information Technology Department at GONSA cum Head of Project Committee speaking at the ceremony
The Multi-Channel Marketing, Sales, and Customer Care Management System is implemented by CLOUDGO Technology Company Limited, previously known as OnlineCRM, with over 13 years of experience in providing multi-channel Marketing, Sales, and Customer Care solutions in Vietnam.
Photo of GONSA and CLOUDGO's employees in the Project Department
This system will provide a comprehensive solution throughout the entire pre-sales, sales, and post-sales process:
- It facilitates market trend analysis and buyer behavior assessment to enhance customer reach and sales capabilities.
- It offers a centralized multi-channel sales management solution.
- It provides centralized multi-channel customer care.
Photo of Mr. Bui Cao Hoc - Founder & CEO of CLOUDGO Co., Ltd. speaking at the ceremony
With the slogan "Specializing in Pharmaceutical services", GONSA has established its development strategy to concentrate on providing specialized pharmaceutical distribution services. Hence, the implementation of the Multi-Channel Marketing, Sales, and Customer Care Management System is imperative to ensure the utmost effectiveness in approaching customers, providing care, conducting sales, and providing exceptional customer service throughout the entire pre-sales, sales, and post-sales process. This initiative aims to elevate the quality of support services extended to GONSA's distribution partners while optimizing operational efficiency.
Photo of CLOUDGO and GONSA's Delegates touching the screen to officially launch the project
In the past time, GONSA has received the trust of its clients, customers, and partners during its operation. The cooperation with CLOUDGO this time will further promote the values which GONSA expects to bring to its clients, customers, and partners.
Photo of Mr. Le Vi Hien - Chairman of the Board of Directors of GONSA Joint Stock Company giving flowers to members of the Project Board
Photo of CLOUDGO's employees at the project kick-off ceremony
With clear goals and determination of the leadership and team members from both sides of the project, GONSA hopes that the Multi-Channel Marketing, Sales, and Customer Care Management System will be operational soon.
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GONSA – SPECIALIZING IN PHARMACEUTICAL SERVICES
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