Worldfone4x Omni Contact Center, a system integrates multi-channel conversations into one interface on which our Customer Supporters can conveniently and efficiently communicate with all customers regardless of which social network systems (ex: Zalo, Facebook, Viber, Telegram or even livechat, etc) they send their messages to. Advantages of Contact Center System:
CRM is a powerful tool to help systematically and effectively build relationships and interactions with OUR customers, recording and managing their information to meet and maintain the customers’ satisfaction, resolving all customers’ concerns and problems while providing services to their expectation.
The system helps to manage our sales represen- tative-customer transactions by recording, analyzing, and evaluating the success rate of each sales activity, as well as customer support- ing operations of the Customer Service Center.
