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About us

History and development
GONSA was founded on March 8th, 2010, specializing in Medicines, Medical devices, Vaccines, Biological products, Food supplements and Cosmetics. Since 2021, we’ve made a business model transformation to “Specializing in Pharmaceuticals Services”.
2010
2010
GONSA was founded in 2010
2013
2013
GONSA Central Headquarter was established on June 20, 2013 in Nha Trang
2016
2016
Opening of GONSA Northern Headquarter in our capital - Hanoi on October 19, 2016
2020
2020
Opening of the new office and distribution center in Hiep Phuoc Industrial Park, HCMC
2021
2021
Business model transformation to GONSA - Specializing in Pharmaceuticals Services
Mission
Mission
To take care of community health by providing good quality products and certified modern distribution services (GSP, GDP, other standards).
Vision
Vision
To become an iconic provider in pharmaceutical services.
Vision - Mission
GONSA's employee code of conduct
GONSA's values do not count on wealth but its people. Each member is a unique jigsaw piece for a whole picture and all committed to becoming the GONSA's model who is with Responsibility - Credibility - Proactiveness - Discipline - Collaboration
05

Employee
Code of Conduct

Responsibility
Responsibility
When a problem arises, I always firstly take personal responsibility
Credibility
Credibility
I always walk the talk
Proactiveness
Proactiveness
I always provide more than one solution
Discipline
Discipline
I always play by the rules
Collaboration
Collaboration
I always cooperate with respect and positive attitude for joint success
Customer Relationship Management
Customer Relationship Management

CRM is a powerful tool to help systematically and effectively build relationships and interactions with OUR customers, recording and managing their information to meet and maintain the customers’ satisfaction, resolving all customers’ concerns and problems while providing services to their expectation.


The system helps to manage our sales represen- tative-customer transactions by recording, analyzing, and evaluating the success rate of each sales activity, as well as customer support- ing operations of the Customer Service Center.

 
Offering customer support via multiple channels:
  • DMS app

CUSTOMER CONTACT CENTER 24/7

Worldfone4x Omni Contact Center, a system integrates multi-channel conversations into one interface on which our Customer Supporters can conveniently and efficiently communicate with all customers regardless of which social network systems (ex: Zalo, Facebook, Viber, Telegram or even livechat, etc) they send their messages to. Advantages of Contact Center System:

Automatically distributing customer calls
Automatically distributing customer calls
Managing customer information
Managing customer information
Acting as a transaction center with customers
Acting as a transaction center with customers
Recording service qualities and calls
Recording service qualities and calls
Reporting activities’ efficiencies
Reporting activities’ efficiencies
Tenders
A capable team of specialists with years of experience attending Tenders in 63/63 provinces in Vietnam with:
  • Generics
  • Herbal & traditional medicines
  • Medical devices
  • Vaccines and Biologics
  • Medicinal herbs
ANNUAL NUMBERS OF TENDER DOCUMENTATIONS 2017 - 2020
ANNUAL NUMBERS OF TENDER DOCUMENTATIONS 2017 - 2020
Quality Assurance And Pharmacovigilance
Quality management
Quality management
With the vision of "To become an iconic provider in pharmaceutical services", GONSA has been and will constantly improve and enhance the effectiveness of the quality management system according to ISO 9001-2015 and GSP/GDP standards. The process system is fully built to ensure that the product always maintains the required quality right from the warehouse and controls all risks that may adversely affect the quality of the product before reaching the customers.
Pharmacovigilance
Pharmacovigilance

In order to detect, evaluate and prevent side effects or any other problems related to the products, GONSA distribution company has deployed the pharmacovigilance switchboard 18001248 (free) with the Pharmacist team who highly trained in the field of Clinical pharmacology, always ready to support all customers when having any problems related to drug use and drug side effects.


Periodic and irregular reports on safe drug use are always ensured. The safety of all drugs distributed by the company is always monitored throughout the distribution process and the customer's health care.


Drug Safety & Pharmacovigilance hotline: 1800 1248
Warehouse and Distribution System
GSP & GDP distribution center warehouse

Located in Hiep Phuoc Industrial Park - one of the Logistics centers of Ho Chi Minh City with advantages in connecting container port clusters and key economic regions in the South. Our DC is with the largest storage space in the system and includes warehouses:

  • Ambient warehouse: (25ºC - 30ºC) equipped with a clean temperature preservation system to store the products in their best conditions. 
  • Cold-chain warehouse: (2ºC - 8ºC).
  • Deep-freeze cold chain warehouse: (-25ºC to -15ºC and -86ºC to -40ºC). Deep-freeze cold warehouse with 2 million doses of vaccine in storage capacity (storage at -25ºC to -15ºC and from -86ºC to -40ºC) and can cater to the majority of anti-Covid-19 vaccines from Pfizer, Moderna, Sputnik V, Johnson and Johnson, ...
GSP & GDP distribution center warehouse
Other than Distribution Center in Hiep Phuoc industry park, Ho Chi Minh City. GONSA has also established our own branches, warehouses and continues expanding nationwide. All premises have got GDP standard certificates for storing commodities less than 30ºC. Moreover, our branches at Can Tho, Khanh Hoa, Đong Nai and Ha Noi also offer cold chain storage service at 2ºC – 8ºC.
Truck fleet and bikes
Owning a fleet of up to 40 trucks and vans and hundred motobikes with different payloads, installed with GPS navigation and fully equipped with necessary conditions to meet GDP standards. In addition, a motorbike delivery team was built to ensure the delivery of individual orders to remote areas.
Truck fleet and bikes
DISTRIBUTION PROCESS
DISTRIBUTION PROCESS
Technology Application & Solutions
  • DMS (Distribution Management System)
    DMS (Distribution Management System)
    Is a collection of applications designed to monitor & control the entire distribution network efficiently and reliably. A flexible customer-oriented distribution management system, including functions to support sales automation, monitor sales force, and update market information. Support business managers to make quick decisions.
  • WMS (Warehouse Management System)
    WMS (Warehouse Management System)
    Is a software application designed to support and optimize warehouse functionality and distribution center management. These systems facilitate management in using simplified automatic technologies useful in daily activities like planning, organizing, staffing, directing, warehousekeeping and controlling the utilization of available resources, to move and store materials inside, around and outside of a warehouse, while supporting staff in the performance of material movement and storage in and around a warehouse, without causing any large scale disruption to business resources.
  • E - Delivery
    E - Delivery
    A system is to manage and track the delivery of goods in real-time. Proactively plan the optimal route and announce the estimated delivery time, provide information related to the delivery of goods, record customer feedback on order status, etc.
  • ERP
    ERP
    Is the integrated management of main business processes providing an integrated and continuously updated view of core business processes from all advanced modules of operations, administration, data analysis and business reporting.
Corporate social responsibilities (CSR)
GONSA sees itself in the responsibility to the society, the community, the environment, and the employees who are dedicating themselves under one roof named GONSA:
  • 01
    Employee benefits policy physically and spiritually; Activities that are to preserve and develop GONSA's culture, to build a "Best place to work for" where its employees can be the best of themselves.
  • 02
    GONSA GoGreen: REduce-REuse-Recycle, Save energy campaign, Earth hour, Tree planting activities, self-destruct biodegradable nylon bag in packaging, etc.
  • 03
    Community actions: Charity works, Scholarships, etc.
Under rain teambuilding in Đà Lạt city
Football GONSA Cup
GONSA GoGreen with self-destruct biodegradable nylon bags
Teambuilding by the beach in Quy Nhon city
Table tennis time in GONSA's Playroom
Shining smiles of 02 members from the Tender Department
Charity work for children in Dong Nai province
Charity activities of free medical examination and treatment for the poor in Khanh Hoa province
Annual Tet holiday charity work for the community in Ninh Thuan province
Charity work for children in Dong Nai province
Health – Safety – Environment (HSE)

Pioneer in digital transformation in Pharmaceutical services.

SOFTWARE ECOSYSTEM designed under a comprehensive and consistent resource management system from HR Administration, Asset Management, Accounting, Purchasing... to CRM, DMS, WMS, E-Delivery, encouraging GONSA's operations always be smooth, fast and achieve high efficiency. By applying digital transformation in many stages of production and operations activities, we're heading to the goal of digitizing the whole company aspects.

TECHNOLOGY APPLICATION & DIGITAL SOLUTIONS.

Infrastructure
The application system and information technology infrastructure are well-invested to ensure continuous operations and high redundancy at two prestigious data centers which are FPT and Viettel.
Human Resources
A well-trained IT team is hierarchized, including experts specializing in innovations and skilled specialists ensuring the stability of the system at a high level.
Solutions and Technology
Applying the latest technologies from Cisco, Microsoft, Fortinet, Meraki, Blue Yonder, ...
Ho Chi Minh city Offices

placeLot F14-2-2 & F14-2-3, Str. No. 24, Hiep Phuoc IP, Nha Be Dist., HCMC, VN

place88 Pham Thi Tanh Str., Ward 4, Dist. 8, HCMC, VN

Hotline (free): 1800 646899
email
Email: dvkh@gonsa.com.vn
Copyright © 2021 GONSA. All right reserved.